Frequently asked questions to help you buy a voucher, a gift box or an item - LE REFUGE DE SOLAISE
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format, allowing the recipient to book their dates at LE REFUGE DE SOLAISE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase a gift box directly on our e-commerce website, or pick it up at the LE REFUGE DE SOLAISE establishment in Val d'Isère.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to have the Refuge de Solaise gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person when finalizing your order at Le Refuge de Solaise.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to offer a unique experience in the high mountains at Le Refuge de Solaise.
How do I create a group fund and invite people?
To create a kitty and offer a stay at LE REFUGE DE SOLAISE, select the dedicated option during your online purchase. You can then invite participants by email or link sharing, and enjoy a breathtaking view of the snow-capped peaks from our establishment LE REFUGE DE SOLAISE.
How can I choose the amount for a gift card?
You can freely choose the amount of the gift voucher to offer a unique experience at LE REFUGE DE SOLAISE, by selecting the option that fits your budget from the proposed gift boxes. Whether it's for a high mountain stay, a dinner with a spectacular view, or a wellness immersion in the spa, the amount is at your discretion to please your loved ones in our establishment LE REFUGE DE SOLAISE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. Enjoy your experience at LE REFUGE DE SOLAISE.
How can I empty my cart?
To empty your LE REFUGE DE SOLAISE gift box cart, click on the cart icon at the top right of the page, then on the 'Empty Cart' button.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to offer a unique high mountain experience to your loved ones, directly from our establishment LE REFUGE DE SOLAISE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our LE REFUGE DE SOLAISE website.
How do I purchase or give a gift box?
To offer a gift box from LE REFUGE DE SOLAISE, choose your gift box, add it to your cart, and personalize it with a message. The gift box is sent immediately in digital format, allowing the recipient to book their stay or service dates at their leisure, at our establishment LE REFUGE DE SOLAISE.
Can we give a gift certificate and let the recipient choose the experience?
With a gift box from Le Refuge de Solaise, the recipient can choose among our different experiences, such as a high mountain stay, a meal in our restaurants, or a wellness session at the spa. They can thus fully enjoy their stay according to their wishes, at Le Refuge de Solaise.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can offer a high mountain stay, a wellness experience, or authentic Savoyard dining at Le Refuge de Solaise.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box. We commit to responding within 48 business hours, for an unforgettable stay at Le Refuge de Solaise.
Is the gift box customer service reachable by phone?
The customer service of Le Refuge de Solaise is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also consult our website or use our online form to get useful information about your gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on our website. Log in with the credentials provided at the time of purchase to track your order at Le Refuge de Solaise.
Is there an online chat available for questions about gift boxes?
An online chat is available on the LE REFUGE DE SOLAISE website to answer your questions about gift boxes. You will also find the opening hours there for real-time assistance. Enjoy your experience at LE REFUGE DE SOLAISE to the fullest.
Is there a dedicated customer service for gift boxes?
The customer service team at Le Refuge de Solaise is at your disposal for any questions regarding your gift box. You can obtain information and personalized advice to fully enjoy your high mountain experience at Le Refuge de Solaise.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to answer your questions about the Refuge de Solaise gift boxes. You will find useful information about their use, validity, and much more, to fully enjoy your experience at the Refuge de Solaise.
Is spa access included in my gift box?
Access to the spa at Le Refuge de Solaise depends on the options chosen in your gift box. This spa, located at an altitude of 2551 meters, offers wellness rituals such as the 'Reset' for a unique high-mountain experience. Check the conditions of your gift box to fully enjoy this experience at Le Refuge de Solaise.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of Le Refuge de Solaise, including restaurants, the spa, and sports activities, according to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying information booklet. You will find the details of the experiences offered, such as meals at the restaurant with a panoramic view, access to the high-mountain spa, or sports activities, within our establishment LE REFUGE DE SOLAISE.
Is parking included in my gift box?
The gift box for LE REFUGE DE SOLAISE does not include parking. Check the booking conditions to confirm this information.
Is breakfast included in my gift box?
Breakfast is not systematically included in the gift boxes of Le Refuge de Solaise. To fully enjoy your stay, you can savor delicious and authentic Savoyard dishes in one of the two restaurants of the establishment LE REFUGE DE SOLAISE.
Is special attention given to the recipient of a gift box?
Le Refuge de Solaise welcomes gift box beneficiaries with special attention, notably through unique services such as the spa in the high mountains and an breathtaking view of the snowy landscapes. You will enjoy an immersive experience in the high mountains, with restaurants offering authentic Savoyard dishes. Le Refuge de Solaise.
Is a welcome drink included in my gift box?
The inclusion of a welcome drink depends on the specific conditions of your gift box at Le Refuge de Solaise. You can enjoy this gesture during your stay at our establishment LE REFUGE DE SOLAISE.
Should we bring towels to the Spa?
The towels are provided by the spa at LE REFUGE DE SOLAISE, nestled at an altitude of 2551 meters in the heart of the majestic mountains of Val d'Isère. Fully enjoy your wellness experience without worrying about practical details, at our establishment LE REFUGE DE SOLAISE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly offer multiple personalized gift boxes to your employees to let them discover the unique experience of LE REFUGE DE SOLAISE. Our gift boxes are available in any amount and can be personalized according to your wishes, directly from our official LE REFUGE DE SOLAISE store.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are sent immediately after purchase, and the recipients can book their dates at LE REFUGE DE SOLAISE.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for bulk purchases of gift boxes at Le Refuge de Solaise, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for corporate committees, with preferential rates and customization options to discover the unique high-mountain experience at our establishment LE REFUGE DE SOLAISE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is possible according to the conditions of the establishment LE REFUGE DE SOLAISE.
How can I leave a review for my gift box?
You can share your experience and leave a review about your gift box by logging into your customer account. The terms may vary depending on the establishment, but you can express your satisfaction after your stay or visit to Le Refuge de Solaise. Enjoy your unique experience in the high mountains at Le Refuge de Solaise.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment LE REFUGE DE SOLAISE.
Is there a dress code for the gift box?
Le Refuge de Solaise does not impose any specific dress code. You can enjoy your experience in casual attire, whether for a meal at the restaurant, a break at the bar, or a moment of relaxation at the spa, at 2551 meters above sea level in the heart of Val d'Isère's snowy landscapes.
From what age can I get a treatment?
The minimum age to enjoy a spa treatment at Le Refuge de Solaise is generally 16 years. The spa, nestled at an altitude of 2551 meters, offers an exceptional setting for a unique wellness experience, with its 'Reset' ritual. Enjoy this high mountain immersion at Le Refuge de Solaise.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary will be able to choose their dates and enjoy the unique high mountain experience offered by LE REFUGE DE SOLAISE.
How can one access the hotel from the airport?
To access the hotel LE REFUGE DE SOLAISE from the airport, it is recommended to take a taxi or a shuttle to Val d'Isère, then use the ski lifts to reach the establishment located at 2551 meters above sea level.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of LE REFUGE DE SOLAISE, located at an altitude of 2551 meters.
Are pets allowed in the establishment?
Pets are accepted at LE REFUGE DE SOLAISE, subject to the establishment's conditions. Enjoy your stay in the high mountains in this exceptional setting at 2551 meters above sea level LE REFUGE DE SOLAISE.
Where can I find the menus?
The menus of the restaurants at LE REFUGE DE SOLAISE are available directly on the establishment's website. There, you will find the delicious and authentic Savoyard dishes offered in the friendly atmosphere of the restaurant or on the sunny terrace, as well as the homemade pizzas from Le Petit Refuge. LE REFUGE DE SOLAISE.
What are the hours of operation?
The hours of LE REFUGE DE SOLAISE vary depending on the services and seasons. You can enjoy the restaurants, spa, and sports activities in a unique setting high in the mountains, at an altitude of 2551 meters, at LE REFUGE DE SOLAISE.
Is there parking available near the establishment?
LE REFUGE DE SOLAISE is accessible by cable car from Val d'Isère, with parking available near the departure stations. The establishment LE REFUGE DE SOLAISE is located at an altitude of 2551 meters, offering a unique high-mountain experience.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LE REFUGE DE SOLAISE are sent immediately by email in digital format. The beneficiary can then book their dates directly with the establishment LE REFUGE DE SOLAISE.
Is postal delivery offered?
We offer postal delivery of our LE REFUGE DE SOLAISE gift boxes. The box is sent in digital format, immediately after your purchase.
In addition to gift boxes, is it possible to order or have items delivered?
LE REFUGE DE SOLAISE offers only gift boxes for unique experiences in the high mountains. You can choose between stays, meals in our restaurants, or moments of well-being at the spa, all at 2551 meters altitude. These gift boxes are available directly from our official LE REFUGE DE SOLAISE store.
Is the gift box available in physical format?
The LE REFUGE DE SOLAISE gift box is available in physical format, but you can also choose a digital version for immediate delivery. You can customize your box according to your wishes and offer a unique high-mountain experience at LE REFUGE DE SOLAISE.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the unique experience offered by Le Refuge de Solaise in Val d'Isère.
Is the gift box available in a digital format (e-gift box)?
Yes, you can offer a digital gift box for Le Refuge de Solaise. The lucky recipient will receive their gift box by email and will be able to book their stay or dining dates directly with the establishment LE REFUGE DE SOLAISE.
Can the gift box be sent directly to the recipient?
You can choose to have the gift box sent directly to the recipient during your order. The box is sent in digital format, allowing the recipient to book their dates at the establishment LE REFUGE DE SOLAISE.
Do you deliver gift boxes internationally?
The gift boxes from Le Refuge de Solaise are available for international delivery. Shipping costs and times vary depending on the destination, with immediate digital dispatch for a unique high mountain experience in Val d'Isère.
What are the delivery times for gift boxes by mail?
The gift boxes from Le Refuge de Solaise are sent immediately in digital format after purchase, allowing the recipient to book their dates and enjoy their high mountain experience. Postal delivery times depend on the chosen destination, with delivery within 2 to 5 business days for metropolitan France. Enjoy this unique experience at Le Refuge de Solaise.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The delivery is immediate in digital format, and the recipient can then book their dates at the establishment LE REFUGE DE SOLAISE.
Is express delivery available?
The delivery of your gift box is immediate in digital format, allowing the recipient to book their dates at LE REFUGE DE SOLAISE establishment.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box is sent immediately in digital format, allowing the recipient to book their dates at our establishment LE REFUGE DE SOLAISE.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The digital format is sent immediately, and you can customize your box with all your wishes. The beneficiary can then book their dates at our establishment LE REFUGE DE SOLAISE.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days, depending on your location. Your gift box will be shipped within 24 hours after your order from our official store LE REFUGE DE SOLAISE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at LE REFUGE DE SOLAISE, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment LE REFUGE DE SOLAISE.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. You can enjoy your stay in the high mountains, our spa, or our restaurants at Le Refuge de Solaise.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. LE REFUGE DE SOLAISE offers stays, meals, and wellness moments at 2551 meters altitude, providing an unbeatable view of the snow-capped peaks. You can choose from these services to fully enjoy your experience at LE REFUGE DE SOLAISE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Le Refuge de Solaise depends on the reservation conditions. The establishment offers a unique high-mountain experience at 2551 meters altitude, with a spa, restaurants, and sports activities. Cancellation terms are specified at the time of purchase of the gift box.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box at Le Refuge de Solaise depends on the establishment's availability and reservation conditions. The beneficiary can book their dates at the establishment and enjoy their high mountain experience, with a breathtaking view of the snow-capped peaks, a splendid spa, and two restaurants. Le Refuge de Solaise.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of purchase. You will enjoy your stay in the high mountains at Le Refuge de Solaise, nestled at an altitude of 2551 meters with an unparalleled view of the snow-capped peaks.
Is it possible to reschedule without fees with a gift box?
Rescheduling a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment LE REFUGE DE SOLAISE.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher for LE REFUGE DE SOLAISE. You can use it to book a wellness experience, a stay, or dining at our establishment nestled at 2551 meters above sea level.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Le Refuge de Solaise offers special gift boxes for events like Valentine's Day, Christmas, or weddings, with unique experiences in the high mountains, stays, meals in restaurants with spectacular views, and moments of well-being at the spa. Discover our online selection to offer an unforgettable moment to your loved ones at Le Refuge de Solaise.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments at LE REFUGE DE SOLAISE. You can choose from our stay, dining, or wellness offers, and customize your gift box to your liking. Enjoy a unique high-mountain experience at our establishment LE REFUGE DE SOLAISE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by LE REFUGE DE SOLAISE are official and guaranteed without intermediaries. You thus benefit from the best rate directly from the establishment, with secure payment and immediate digital delivery.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the LE REFUGE DE SOLAISE gift boxes correspond to those offered by the establishment, such as high mountain stays, meals in the restaurants, or relaxation moments at the spa. You can choose and customize your gift box according to your wishes, with the guarantee of benefiting from the best rates directly from the establishment LE REFUGE DE SOLAISE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of one service for another depends on availability at the time of booking. LE REFUGE DE SOLAISE offers a variety of treatments and activities, including massages and facials, in its spa located at an altitude of 2551 meters. The exact conditions should be checked at the time of booking at our establishment LE REFUGE DE SOLAISE.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Le Refuge de Solaise. You thus benefit from the best rate directly from the establishment, with a secure payment. Enjoy this unique experience in the high mountains at Le Refuge de Solaise.
Is online payment secure?
The online payment for your gift box is fully secured on our platform. You thus benefit from the best rate directly from the establishment LE REFUGE DE SOLAISE.
Is payment via group or shared payment possible?
Payment via group or shared pot is not currently available at Le Refuge de Solaise. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order, directly with our establishment LE REFUGE DE SOLAISE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are designed to offer a unique experience at Le Refuge de Solaise, but they are not specific to a particular establishment. Each box allows you to enjoy an overnight stay, a meal, or a wellness moment at our establishment LE REFUGE DE SOLAISE.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at LE REFUGE DE SOLAISE. You can check the payment terms when placing your order directly on the establishment's website, LE REFUGE DE SOLAISE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. This way, you benefit from the best rate directly from our establishment LE REFUGE DE SOLAISE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Le Refuge de Solaise.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments for the Refuge de Solaise gift boxes are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account on our LE REFUGE DE SOLAISE website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The payment is secure and goes directly to the establishment LE REFUGE DE SOLAISE.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at LE REFUGE DE SOLAISE. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment LE REFUGE DE SOLAISE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box for LE REFUGE DE SOLAISE. Check its validity and usage in the terms and conditions.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and goes directly to the establishment LE REFUGE DE SOLAISE.
Do you accept vacation checks?
Le Refuge de Solaise accepts vacation checks for the purchase of gift boxes, according to the establishment's conditions. You can pay directly on our official store to benefit from the best rate and immediate delivery of your gift box in digital format, to offer to your loved ones for a unique experience in the high mountains at Le Refuge de Solaise.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message to your gift box during your order, to offer a unique experience to your loved ones at Le Refuge de Solaise.
Can we add options to your gift box offers?
The gift boxes from Le Refuge de Solaise can be customized with various options according to your preferences. You can choose between high mountain stays, wellness experiences at the spa, or meals in our restaurants with breathtaking views. Le Refuge de Solaise.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging options for your gift sets to enhance them before postal dispatch. You can customize the packaging of your gift set during your online order for an extra touch of luxury and elegance, directly from our establishment LE REFUGE DE SOLAISE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. The box can be offered for a stay in the high mountains, a Savoyard meal, or a wellness session at the spa, at 2551 meters altitude at Le Refuge de Solaise.
How do I request a refund for a gift box purchased online?
To get a refund for your gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment LE REFUGE DE SOLAISE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LE REFUGE DE SOLAISE paper gift box, a duplicate can be issued subject to availability.
Can partially used gift boxes be refunded?
Partially used gift boxes from Le Refuge de Solaise are non-refundable. The beneficiary can book their dates at the establishment and fully enjoy their high mountain experience at 2551 meters altitude, with a breathtaking view of the snowy landscapes of Val d'Isère.
Is it possible to exchange a gift box for another of equivalent or higher value?
Yes, you can exchange a gift box for another one of equal or greater value, according to the conditions of LE REFUGE DE SOLAISE establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the purchase of a gift box for LE REFUGE DE SOLAISE, as it is a service provision. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of the LE REFUGE DE SOLAISE gift box.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is necessary to process the request quickly according to the conditions of the establishment LE REFUGE DE SOLAISE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a LE REFUGE DE SOLAISE gift box depend on the general terms of sale indicated on the gift box description page. You can offer a high mountain stay, a gastronomic experience, or a wellness immersion in Val d'Isère, with the guarantee of paying the best rate directly at the establishment LE REFUGE DE SOLAISE.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We advise you to check the establishment's conditions to find out about possible extension options at Le Refuge de Solaise.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box for an experience at LE REFUGE DE SOLAISE, a credit may be issued according to the specific conditions of the establishment LE REFUGE DE SOLAISE.
How can I redeem the cashback?
To use your savings, you will receive a digital gift voucher that you can present during your booking at Le Refuge de Solaise. This voucher can be used for stays, meals, or spa treatments at our establishment LE REFUGE DE SOLAISE.
What is the processing time for a refund after I make a request?
The refund deadlines for a LE REFUGE DE SOLAISE gift box depend on the purchase conditions. Refunds are possible according to the terms specified at the time of purchase of the box, in our establishment LE REFUGE DE SOLAISE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Le Refuge de Solaise are neither exchangeable nor refundable. The cancellation conditions are specified at the time of purchase of the gift box at Le Refuge de Solaise.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes at LE REFUGE DE SOLAISE. The available dates should be checked during your booking, taking into account the conditions of the establishment LE REFUGE DE SOLAISE.
Is booking with a gift box subject to availability?
Booking with a gift box at LE REFUGE DE SOLAISE is subject to the establishment's availability. To fully enjoy your high mountain experience, it is advisable to book your dates as early as possible to guarantee your stay, your meal or your wellness moment. LE REFUGE DE SOLAISE.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy the services of our establishment LE REFUGE DE SOLAISE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LE REFUGE DE SOLAISE, have your gift box number ready. This number is required to validate your reservation at our establishment LE REFUGE DE SOLAISE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability of the establishment. Le Refuge de Solaise offers stays, meals, and wellness moments in a unique setting in the high mountains, at an altitude of 2551 meters. Enjoy this exceptional experience at Le Refuge de Solaise.
Can I use my gift box on holidays?
The use of your gift box at LE REFUGE DE SOLAISE is possible on public holidays, subject to the establishment's availability. Take advantage of this opportunity to discover the snowy landscapes and the unique services offered at 2551 meters altitude, LE REFUGE DE SOLAISE.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates at LE REFUGE DE SOLAISE according to the establishment's availability. The recipient can choose their dates and fully enjoy the high mountain experience offered by LE REFUGE DE SOLAISE.
Can I book online with my gift voucher?
To book with your gift box at Le Refuge de Solaise, the beneficiary can choose their dates directly with the establishment. The gift box offers a unique experience in the high mountains, with a spa, restaurants, and sports activities, at 2551 meters above sea level in the heart of Val d'Isère's landscapes at LE REFUGE DE SOLAISE.
Can I make a reservation by phone with my gift box?
You can book by phone with your gift box at Le Refuge de Solaise. The establishment welcomes you at 2551 meters above sea level for a unique high mountain experience, with a breathtaking view of the snow-capped peaks, a spa, two restaurants, and numerous sports activities. Enjoy your stay at Le Refuge de Solaise.
Can I make a reservation by email with my gift box?
Booking with a gift box at LE REFUGE DE SOLAISE is done directly with the establishment, by choosing the available dates. The beneficiary can thus fully enjoy their stay in the high mountains, with an unbeatable view and quality services in our establishment LE REFUGE DE SOLAISE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the terms and conditions of the box at Le Refuge de Solaise.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at Le Refuge de Solaise. Any additional charges or options are at your expense. The amount is at your discretion, and you can customize your experience according to your wishes, whether it's for a stay, a meal, or a wellness session at our establishment LE REFUGE DE SOLAISE.
Is my gift box personalized?
Your gift box for LE REFUGE DE SOLAISE is personalized with your name. It is valid for a unique high mountain experience, including accommodation, Savoyard meals, and access to the spa at 2551 meters altitude.
Can my gift box be used all at once?
Your gift box for LE REFUGE DE SOLAISE can be used in one go. You can use it for a stay, a meal, or a wellness session, depending on your choice. Make the most of your high mountain experience at Refuge de Solaise.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for stays, meals, or wellness moments at LE REFUGE DE SOLAISE, located at 2551 meters above sea level in Val d'Isère. You can enjoy the unique high-mountain experience offered by our establishment LE REFUGE DE SOLAISE.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience in the high mountains at LE REFUGE DE SOLAISE, located at 2551 meters above sea level in Val d'Isère. You can enjoy our spa, our restaurants, and numerous sports activities in our establishment LE REFUGE DE SOLAISE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the conditions of the establishment LE REFUGE DE SOLAISE.
Can someone else use my gift box?
The gift box you received is personal and can only be used by you. You can enjoy the unique high-mountain experience offered by Le Refuge de Solaise, nestled at an altitude of 2551 meters, with its spa, restaurants, and sports activities. Make the most of your stay at Le Refuge de Solaise.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at LE REFUGE DE SOLAISE, depending on the services chosen and the conditions indicated on your gift box. Fully enjoy your high mountain experience at LE REFUGE DE SOLAISE.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival when using your gift box at LE REFUGE DE SOLAISE. This establishment, located at 2551 meters above sea level in Val d'Isère, offers a unique high-mountain experience with a spa, restaurants, and sports activities. LE REFUGE DE SOLAISE.
Do you accept pets?
The presence of pets depends on the establishment's conditions. We invite you to check directly with the hotel or restaurant LE REFUGE DE SOLAISE.
How do I proceed with reserving my gift voucher?
To use your gift voucher at LE REFUGE DE SOLAISE, log in to your account on our website and follow the instructions to book your stay, dining, or wellness dates. Your gift box is valid for a unique high mountain experience at 2551 meters altitude, with a breathtaking view of the snow-capped peaks and access to our spa, restaurants, and sports activities at LE REFUGE DE SOLAISE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Le Refuge de Solaise. You can place an order as a guest and enjoy your high mountain experience.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at LE REFUGE DE SOLAISE. Enjoy the unique high-mountain experience offered by our establishment LE REFUGE DE SOLAISE.
What are the check-in and check-out times?
The arrival and departure times at LE REFUGE DE SOLAISE are set according to availability and reservation conditions. Enjoy your stay in the high mountains at 2551 meters altitude, with an unparalleled view of the snow-capped peaks, in our establishment LE REFUGE DE SOLAISE.
What services are included in a gift certificate?
The services included in your gift voucher depend on the box you choose. You can enjoy stays, meals in our panoramic restaurants, or a moment of relaxation in our spa at 2551 meters altitude at Le Refuge de Solaise.
What is the difference between a gift box and a free amount voucher?
A gift box from LE REFUGE DE SOLAISE allows you to choose from predefined experiences such as an overnight stay, a meal, or a spa session, while a voucher with a free amount offers the flexibility to pay for a service of your choice up to the selected amount. Take advantage of this opportunity to discover the snowy landscapes and exceptional services of our establishment LE REFUGE DE SOLAISE.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can consult them before your purchase to offer a unique experience at Le Refuge de Solaise in Val d'Isère.
How do I use a gift box during booking?
To use your gift box at LE REFUGE DE SOLAISE, book directly with the establishment by mentioning your unique code. The beneficiary can thus enjoy a high mountain experience, including accommodation, meals savoring Savoyard dishes, or relaxation at the spa at 2551 meters altitude, depending on the gift box chosen at LE REFUGE DE SOLAISE.
Can the gift box be transferred to a third party?
The LE REFUGE DE SOLAISE gift box can be given to a third party. Simply enter the recipient's name during the order process so that they can fully enjoy their high mountain experience at LE REFUGE DE SOLAISE.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the establishment's conditions. At LE REFUGE DE SOLAISE, we invite you to check the terms at the time of purchase or reservation.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your LE REFUGE DE SOLAISE gift box, a duplicate or a digital box will be sent to you according to the establishment's conditions.
What is the validity period of a gift box?
The validity period of a gift box for LE REFUGE DE SOLAISE is usually 1 to 3 years. This period allows the recipient to fully enjoy the unique high mountain experience, whether for a stay, a meal, or a spa wellness session.
Are children allowed?
Le Refuge de Solaise welcomes children for family moments in the high mountains, with suitable activities and breathtaking views. The establishment offers services for all ages, in a friendly and warm setting. Enjoy an unforgettable stay at Le Refuge de Solaise.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment LE REFUGE DE SOLAISE.
Is the spa access private?
Access to the spa at LE REFUGE DE SOLAISE is not private. Nestled at an altitude of 2551 meters, it offers an exceptional setting for a unique wellness experience in a majestic mountain environment.
What types of gift boxes do you offer?
We offer gift boxes for stays in the high mountains, wellness experiences, or meals in our restaurants. The options include free amounts to customize your offer as you wish. Enjoy the unique experience of Le Refuge de Solaise in Val d'Isère.